Returns & Refund Policy

Our 30-Day Guarantee

We want you and your cat to be happy. If something isn't right, contact us within 30 days of delivery and we'll help make it right.

Damaged, Defective, or Wrong Item

If your roll arrives damaged, or you received the wrong size, email support@mayga.store within 30 days with a photo. We'll send a replacement or issue a full refund — no return shipping required.

Changed Your Mind

Unused, uncut rolls in original condition can be returned within 30 days. Because the product ships from overseas, return shipping is the customer's responsibility, and we recommend a tracked method. Once we receive and confirm the item, we'll issue your refund.

What Can't Be Returned

For hygiene and safety reasons, rolls that have been cut, applied, or removed from a surface can't be resold and aren't eligible for a change-of-mind return. Our damaged / defective guarantee above still applies in those cases.

• Rolls that have been cut, applied, or used
• Requests made more than 30 days after delivery

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of approval. You'll receive a confirmation email once it's processed.

How to Start a Return

Email support@mayga.store with your order number and the reason. We reply within 1–2 business days.